Effective 22 September 2026.
The short version
- Within 7 days of pickup or delivery — full refund.
- Day 8 to day 30 — refund less a 10% restocking fee.
The piece has to come back the way it left us: unworn, unaltered, with its box, tags and any certificate. Custom work, rings we have sized and repairs are not returnable — see below.
Cancelling an online order
When you order online your card is authorized but not charged. We review every online order before taking payment. If you change your mind before we have approved it, call (772) 353-0681 and we will release the authorization — nothing is charged and there is nothing to refund. Once an order has been approved and charged, the terms above apply.
Bringing a piece back
Bring it to the Monterey Store while we are open, or ship it back to us insured at your own cost. Call (772) 353-0681 first so we know it is coming and can tell you where to send it. Return postage is not refunded.
The clock starts the day you collect the piece, or the day it is delivered to you.
Your refund
We check the piece first, then refund the card you paid with. Inside 7 days you get back everything you paid for it. From day 8 to day 30 we keep 10% of the price as a restocking fee, and the sales tax you paid comes back in full. Refunds usually leave here within two business days; your bank may take a few days more to show it.
A piece that comes back worn, altered, damaged or missing its certificate may be refused, or refunded less what it costs to put right. We will call you before we do either.
What cannot be returned
- Custom pieces made to your design, or from your own stones.
- Rings we have sized for you, and pieces altered at your request.
- Repairs and services — watch batteries, cleaning, sizing, stone setting.
Sizing
If a ring you bought from us does not fit, we will size it once at no charge within 30 days, where the design allows. Bring it to the Monterey Store. A ring we have sized cannot then be returned.
Damaged or wrong item
If something arrives damaged, or is not what you ordered, call us within a few days of delivery and we will put it right — a repair, a replacement or a full refund, whichever you prefer. There is no restocking fee in that case. Keep the packaging.
Repairs left with us
We hold a finished repair for 90 days from the day we call to say it is ready, and we keep trying the number on your ticket. If you need longer than that, call us and we will look after it.
Questions
Call the Monterey Store on (772) 353-0681, or the B&A Flea Market Store on (772) 210-2624. Opening days and hours for both are on our Visit page.